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SHIPPING & RETURNS

SHIPPING POLICY

We ship all orders within 48 hours of receiving them. Shipping times vary depending on your location. You can track your order on our website. If your package is damaged or lost in transit, please contact us immediately. We will do our best to investigate the issue and resolve it as quickly as possible. If you have any questions or feedback about our shipping policy, please do not hesitate to contact us. We appreciate your business and we are committed to providing you with the best possible shipping experience.

RETURN & EXCHANGE POLICY

We do not accept returns or exchanges for any candles or resin art pieces. This is because our products are handmade and made to order, and we cannot guarantee that they will be in the same condition when they are returned. Additionally, we cannot accept returns or exchanges for candles that have been burned or used.

If you are not satisfied with your purchase, please contact us within 7 days of receiving your order. We will be happy to work with you to resolve any issues you may have.

Exceptions to the Return Policy

We will make exceptions to our return policy in the following cases:

  • If the product is defective or damaged

  • If the product is not as described on our website

  • If the product was shipped to you incorrectly

If you believe that you have received a defective or damaged product, please contact us immediately. We will work with you to resolve the issue.

If you received a product that is not as described on our website, please contact us within 7 days of receiving your order. We will work with you to resolve the issue and send you a replacement product or issue you a refund.

If you received a product that was shipped to you incorrectly, please contact us immediately. We will work with you to resolve the issue and send you the correct product.

We appreciate your understanding of our return policy. We strive to provide our customers with the best possible experience, and we hope that you will enjoy your purchase.

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